Develop stronger active listening skills by capturing and deciphering three channels of information. Synthesize information from multiple channels to draw conclusions and guide communications with others. Connect with others on a deeper and more fundamental level. Build this activity as key component of almost any program especially customer service, sales, and supervisor training. Establish this practice of active listening during workshops, retreats and other professional development activities; then use this technique to facilitate conflict resolutions. Whenever a problem is going to be presented during any type of meeting ask the group to share its observations of the three channels of information before moving into any other phase of the discussion.