Use stories to communicate multiple perspectives. Practice entering other people’s frame of reference to understand multiple perspectives. Generate out of the box thinking that takes into account multiple perspectives.

Incorporate this activity into customer service training programs. Run through the activity and then repeat a variation of it using customer service stories. Use this activity to help sales people learn how to enter a customer’s frame of reference to anticipate and appreciate a customer’s needs, concerns, and questions.  Customize a version of this activity process as an intervention and communication tool for people who are going through change management events involving mergers, acquisitions, or any reorganization initiatives.