2006 Conference
2006 Golden Fleece Conference - Stories at Work: Using Stories to Improve Communications and Build Relationships

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ISPI 2006

2006 ISPI International Conference - Building Business Acumen for the HPT Professional

Human Performance Technologists need business acumen. Those who are well-versed in business acumen are in the best position to help an organization achieve its objectives. This highly interactive session will help you assess your business acumen and show you how to make learning and performance a vital part of your organization's success. Through case studies and discussions you will develop an action plan that details the essential skills you need to maximize your business acumen. 

(This presentation is based on the book: “Building Business Acumen for Trainers: Skills to Empower the Learning Function, Pfeiffer, September 2006)

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2005 - Hawaii
2005 Academy of Management - The Strategic Use of Stories

Effective organizational communication and learning depends upon stories. Recent research explores two new frameworks. The first framework describes nine functions of stories that produce unique effects which can be leveraged in a variety of performance interventions. The second framework identifies key strategic gaps in organizational communication and what role stories can play in bridging these gaps. Data from surveys and interviews with Fortune 500 leaders is summarized to introduce a communication competency map based on the power of stories.

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2005 - Orlando
ASTD 2005 International Conference

Just-in-Time Learning - The Key to Powerful Training Delivery

Get to the heart of what makes learning work and facilitating invigorating. Bypass the rigmarole of didactic information transfer. Discover design and delivery strategies to catapult learners toward insights. This highly interactive session will show you how to: implement instructional practices that will uncover participants' needs, relate a session to people's day to day responsibilities, employ a dynamic interaction style, and leverage participants as learning partners. 

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42nd Annual International Performance Improvement Conference and Exposition

Terrence Gargiulo spoke in April, 2004 on "Just in Time Human Performance Technology (HPT) - The Key to Powerful Instructional Interventions" at the International Society for Performance Improvement international conference in Tampa, Florida. For more information on the conference or to register visit ISPI's website.

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ASTD 2004 International Conference & Expo

Terrence Gargiulo spoke May 25th, 2004 on "Putting Stories to Work - The Key to Knowledge Management" at the American Society for Training and Development International Conference in Washington, D.C.. For more information on the conference or to register visit ASTD's website.

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Listen to a 3 minute sound byte of an interview with founder Terence Gargiulo. The interview was aired on US Airways January and February 2003. Terrence explains the power of stories in business.

This is a Windows Media File (.wma) and requires the Windows Media Player.

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Conquering the Digital Divide
The Role of Storytelling & Computer Networks in Knowledge Management

September 27, 2002 - Chicago, IL

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Nine Key Assumptions

1. Stories are fundamental to how we think, learn, and communicate.

2. Knowledge is power so the dissemination of knowledge is empowerment.

3. A lot of knowledge is in the form of unstructured data (i.e. people’s stories -memories, experiences, and ideas).

4. Eliciting stories from employees, and creating opportunities for people to share stories promotes knowledge sharing.

5. Not all stories contain knowledge.

6. Knowledge has to be extracted from a story.

7. Knowledge does not lend itself to being stored in central repositories (i.e. databases).

8. Computer networks provide significant new modalities for human interaction and story sharing.

9. Never assume you know all the assumptions - and never assume everyone agrees with all your assumptions.

Recommended Recently Published Books on the Topic:

Denning, Stephen. The Springboard: How Storytelling Ignites Action in Knowledge Era Organizations. Boston: Butterworth-Heineman, 2001

Gargiulo, Terrence L. Making Stories: A Practical Guide for Organizational Leaders and Human Resource Specialists. Connecticut: Quorum Books, 2002

Schank, Roger. Designing World-Class E-Learning How IBM, GE, Harvard Business School, and Columbia University Are Succeeding at e-Learning. New York: McGraw-Hill, 2002

(Downloaded this handout as an MS Word file by clicking here)

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This presentation was optimized for more recent versions of Microsoft Internet Explorer.
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Online Chat with Terrence Gargiulo -
June 17-30, 2002

Here are some quotes from the online chat:

"Stories encode information. It's as if each story has the potential to become a sort of Rosetta stone -unlocking treasures of meaning, linkages and associations previously unrealized or imagined."  -Terrence Gargiulo  

"I like to think of stories as holograms. Each pixel of a hologram stores all the information about the entire picture."  - Terrence Gargiulo  

"The example of our stories helps generate a myriad of stories from others, through which the entire group grows a new and larger self-identity and understanding." - Kit Tennis  

"To work well with stories and to use them effectively we do not need to let people know they are telling stories or that we are trying to elicit stories from them. Just allow it to become a natural rhythm to the conversation." - Terrence Gargiulo  

"We have to be willing to spend more time listening and watching than telling. Set a story in motion and let it take it's natural course.  One teller does not create story vitality - lots of listeners who suddenly feel themselves drawn to a wonderful web of personal associations and connections is what gives a story life."  
Terrence Gargiulo  

"That's the thing about stories... they are like a buffer - what people get out of them reflects their personal internal state.  They act as a container for what already exists and they offer a way to transform the current state." -  Glory Ressler  

"An individual's story is the best avenue for personal connection and through it, insight into the different life stories and experiences of others." - Kit Tennis  

"The discrepancy between the intended story and the one(s) that are told 'round the water-coolers speaks to the diagnostic power of stories in orgs - highlighting the gap between who we say we are and what we really are." - Glory Ressler  

"Good leaders will have a rich index of stories (experiences/observations/anecdotes) to draw from. The mark of a good leader is one who finds the right story to tell at the right time - or as I have asserted in early comments - elicits a story from others.  Leaders will use stories not only to answer questions but to uncover new ones." - Terrence Gargiulo  

"One of the great lessons of storytelling as a vehicle of change, that the storytelling needs to be reciprocal, if we are to be successful in building a team, organization, or society that combines the best talents of all its members....  Besides, it's a lot more fun when we really share the intimacy that comes from trading the vital spirit of our lives through our stories." - Kit Tennis  

"It is far better to stimulate story sharing than to be a storyteller." - Terrence Gargiulo


Online Chat with Terrence Gargiulo -
June 17-30, 2002
During the two online asynchronous week chat there were lots of great questions and comments. To see a more complete list of themes discussed and their treatment click on the link below:
  1. How do you preserve the wisdom of a team over time?

  2. What does it take to create an awareness of storytelling as a resource for work?

  3. What is the role of the leader in story-telling?

  4. While the stories - legends that already exist in the organization are important, how do we know there is a vitality to the stories?

  5. Communities have a variety of ways to share stories from generation to generation. What are some of the

    organizational rituals and customs that might serve a similar purpose?
  6. Can folks imagine how they might use a story association to positively impact a particular organization or even

  7. How do folks elicit creative response from folks who do not think of themselves as creative and how to get them to "tell the story".

  8. How have story triggers or story "plants" catalyzed positive perceptions and behaviors in organizations?

  9. Are effective stories synthesized now rather than told?
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